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Privacy Policy

Privacy Policy

Bell and Bear PRIVACY POLICY

Introduction

Bell and Bear Ltd. is committed to protecting the privacy of all our customers. This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

By providing your personal data to us you acknowledge that it may be processed in accordance with this Privacy Policy.

Who is responsible for your data

Bell and Bear Ltd.
35 Olney Road
Emberton
MK46 5BX

Company Number: 13156986
ICO Registration Number: A9028832

We have appointed a Data Protection Officer, who can be contacted in the following ways should you have any questions, complaints or feedback about your privacy:

Mail: Data Protection Officer
Bell and Bear Ltd.
35 Olney Road
Emberton
MK46 5BX

Email: privacy@thebellandbear.co.uk

Personal data we collect about you

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • CCTV images

This also applies if you visit our premises and complete any orders with personally identifiable data, the information on which we would use to complete the order and may be kept for guarantee purposes.

Please also see Part 8 on our use of Cookies and similar technologies and our Cookie Policy.

Log data

We collect information that your browser sends whenever you visit our Service (“Log Data”) or use our WiFi. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Children’s privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

How and why we use your personal data

We use your personal data to provide the following services:

To ensure the performance of a contract for a service we have with you:

  • To deliver your bookings. When you book with us, we will use your information to confirm your booking process your payment, and to send a follow up email for your valued feedback.

When we have a legal obligation to process your data:

  • To meet our legal obligations. We are required to keep certain records for legal reasons – for example receipts that we issue. We will keep and use this data in line with our legal requirements.

When you give us your consent to:

  • To keep you informed of our products, services, offers and promotions. We may send you marketing communications if you have indicated that you are happy to receive these (e.g. when you opt in to receive marketing communications when you book from us).
  • To offer you personalised offers and if you consent to this marketing communication.
  • For market research and to deliver business insight to help us ensure that our products and services remain relevant.

Processing your data to further our legitimate interests:

We have a number of lawful reasons that we can use (or ‘process’) your personal data. One of these lawful reasons is called ‘legitimate interests’ whereby we can use your personal data if we have a genuine and legitimate reason and we are not harming any of your rights and interests.

We use legitimate interests in the following circumstances:

  • We will monitor opens/clicks and offer redemption on marketing emails to assess engagement.
  • To personalise and improve your customer experience. We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.
  • To optimise the performance of our websites. We may also collect information on how you use our websites including the pages that you visit and the search criteria that you perform in order to optimise the performance of the website and personalise content that you see.
  • We use CCTV to deter and detect crime and civil offences, to support court action and comply with our legal licensing requirements. We also use CCTV to provide a safe environment for our staff and customers. We use CCTV to facilitate entry / exist from buildings and improve customer service.

When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law)

Sharing your personal data.

  • We are reliant on a number of 3rd party providers in order to provide our products and services. Where this is the case we will remain in control of the data and we will ensure that the 3rd parties comply with high security standards for the protection of your personal data.  The 3rd parties will not have any rights to use the data for their own purposes. Our 3rd party providers may include:

○ Website hosting companies.
○ Cloudflare Content Delivery Network
○ Pub Booking System Provider.
○ Hotel Booking System Providers.
○ CRM and Customer Feedback providers.
○ WiFi provider.
○ Online food and drink orders.
○ Online food and drink order payments.

  • We also use 3rd party booking websites (e.g. Booking.com / Expedia) to take hotel bookings and sites such as Opentable and Design My Night to take table bookings. Customers that choose to use these sites will be doing so under the terms and conditions and privacy policy of these sites. In order to deliver the booking the 3rd party will share your data with us and once they have done so we will use the data in accordance with this Privacy Policy.
  • Where relevant we may share your booking data with catering contractors who operate a small number of our restaurants.
  • Legal authorities and legal advisors.

Retention and Security of your Data

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:

  • Any statutory or legal obligations
  • The requirements of the business
  • The purposes for which we originally collected the personal data
  • The lawful grounds on which we based our processing
  • The types of personal data we have collected
  • The amount and categories of your personal data
  • Whether the purpose of the processing could reasonably be fulfilled by other means

After such time, we will securely delete or destroy your personal data. In most instances the personal data processed by us will be securely destroyed within 6 years from when we collected your data. We only hold CCTV data for a period of up to 30 days. We will view consent to receive marketing communication as revoked if the marketing communication has not been engaged with (opened or clicked) within 24 months.

We ensure that we use appropriate technical and organisational security measures in order to ensure that your data remains secure. These measures include internal policies, procedures  and employee training, as well as ensuring we have appropriate contracts with 3rd party suppliers and only allowing access to data on a need-to-know basis.

Your Rights

  • Right to be Informed

We will always be transparent in the way we use your personal data. You will be fully informed about our processing activities through relevant privacy notices.

  • Right to Access

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown above. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request normally within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

  • Right to rectification

    We want to make sure that the personal data we hold about you is accurate and up to date. If any of your details are incorrect, please let us know and we will amend them.

 

  • Right to erasure

You have the right to have your data ‘erased’ in the following situations:

  •  Where the personal data is no longer necessary in relation to the purpose for which it was originally collected or processed.
  • When you withdraw consent.
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing.
  • When the personal data was unlawfully processed.
  • When the personal data must be erased in order to comply with a legal obligation.

If you would like to request erasure of your personal data, please contact the Data Protection Officer as detailed in section 2 of this Privacy Policy. Please note that each request will be reviewed on a case by case basis and where we have a lawful reason to retain the data, it may not be erased.

  • Right to restrict processing

You have the right to restrict processing in certain situations such as:

  • Where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data.
  • Where you have objected to processing and we are considering whether our legitimate interests override your legitimate interests
  • When processing is unlawful, and you oppose erasure and request restriction instead.
  • Where we no longer need the personal data, but you require the data to establish, exercise or defend a legal claim.

 

  • Right to data portability

You have the right to data portability in certain situations. You have the right to obtain and reuse your personal data for your own purposes via a machine-readable format, such as a .CSV file. If you would like to request portability of your personal data, please contact us. This only applies:

  • To personal data that you have provided to us;
  • Where the processing is based on your consent or for the performance of a contract; and
  • When processing is carried out by automated means.

 

  • Right to object

You have the right to object to us processing your data in these circumstances:

  • • Where the processing is for direct marketing. Remember you can opt-out of email communication at any time via the unsubscribe feature on our emails;
  • Where the processing is based on legitimate interests; or
  • Where the processing is for purposes of scientific/historical research and statistics.

 

Proof of identity may be required before we can action some requests. If you choose to exercise any of your rights as set out above, we will contact you to verify your identity.

Cookies

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by and are used only by us to facilitate and improve your experience of Our Site and to provide and improve our products and/or services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for collecting usage data (E.g. Google Analytics). These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies.

Certain features of Our Site may depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our Site uses analytics services provided by Google.com. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and/or services offered through it.

The analytics service used by Our Site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: http://www.thebellandbear.co.uk

 

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

Updates to our Privacy Policy

We may make changes to this Privacy Policy from time to time and any changes will be updated on this page.

Should you have any concerns about this Privacy Policy or the way that we are processing data you have the Right to Lodge a Complaint with the Information Commissioner’s Office. Please look at https://www.ico.org.uk for more detail.

 

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113